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FAQ

How much does shipping cost?

We charge 4 Euros shipping for the first Item. To every extra Item on the Order there will be added 1 Euro. 


How long will it take to receive my order?

All items are normally shipped within 2-3 business days and should take 5-10 business days to receive. International orders generally take about 10-14 days to arrive., sometimes longer.


What is your Return Policy?

Items in their original condition (not worn or washed) may be returned within 30 days of the original purchase date.


How do I make a Return?

To exchange an item, please mail the item you wish to exchange to us along with a note stating the size and style you wish to exchange for and the reason for your exchange. If the exchange is your choice and not due to a mistake on our part, you will be asked to submit a payment to cover the additonal postage.

To return an item, please mail your return back to us along with your transaction ID (emailed to you upon purchase) and reason for return. We will refund your money as soon as we receive the item. However, we will not refund the cost of shipping.


Please mail all returns and exchanges to:

Merch Arsenal - Europe

Hochstrasse 51

4053 Basel, Switzerland